Our Services
Project Management & Provisioning
We make carrier transitions virtually seamless. Our proven process eliminates mistakes, producing clean orders that generate income faster.
Adds & Deletes (MACDs)
Regardless of the carrier, we facilitate and complete any requested addition or delete.
Monthly Auditing Optimization
We regularly identify and correct telecom billing errors, securing credits and making sure that the corrections stick.
Repair Resolution
We diagnose any issues, open tickets and work through the issues until service is successfully restored.
Telecom Admin Functions
Want to focus on business growth instead of administration? We provide quoting and phone call management services.
“As a newer Agent, my focus needs to be on building my base and new sales. Managing installs detract from that goal. I knew that hiring and keeping quality staff would be difficult and costly. A fellow Agent, recommended outsourcing to CRA. They have proven to be not only affordable and reliable, but getting started was easy. They even use my domain when contacting customers which builds my brand. Having solved this critical business challenge will continue to be a key piece of our overall growth and success.” Alex McBratney, CEO, Telcofinder
“Maintaining a work/life balance has always been important to me. With a family and a business to run, there is never enough time in the day. Being there for my son’s football games means a lot to me and our family. The depth of support we have received over the past four years from CRA’s Helpdesk has changed not only my business life, but has freed up family time, when I needed it most. I would not hesitate to recommend CRA.” Matt DeGennaro, President, MPD Telesolutions
“We began with CRA almost seven years ago with one of our largest clients. The customer’s sophisticated telecom environment required seasoned professionals both in repair and monthly auditing. CRA was the exact fit we were looking for. Their ability to support this level of account significantly relieved our stress as they managed the day to day headaches for us. Thank you, CRA for all that you do.” John King, CEO, Teligence Partners
“Simply Excellent: culture, leadership, process and commitment… to the Agent and the customer. They are in a category all their own. Not just a trusted partner but a true partner.” – Dan Vidal, Managing Partner, Telecom Advisors
Transform your business overnight.
Utilize our resources, processes and talent to gain an immediate strategic advantage over the competition and deliver the level of support your customers need and deserve.
Get Started >CRA Telecom has generously donated its time to:
“We have been a customer since 2007. Even before we committed to working with CRA, they had already saved us over $30,000 per year. We are reminded almost daily of the great decision we made. Their team is professional, knowledgeable and it is evident how much they care. The level of service and commitment is rare by any standard. We highly recommend CRA.” – Sheryl Sadler-Twyon, Vice President & Information Technology Manager, CISM, Florence Bank